Warranty & Repair Service

We take care of warranty and service-plan surface damage on furniture, fixtures, and finishes so you can solve problems quickly, avoid unnecessary replacements, and leave customers feeling looked after.

A warranty partner that makes you look good

When a customer calls with a warranty issue, they want more than a fix; they want to feel confident they chose the right brand. If the only solution is “replace it,” you end up dealing with returns, freight, backorders, and frustration on all sides. New Creations acts as your in-home and showroom surface repair partner, arriving under your brand promise to restore visible damage where it sits. Our mobile technicians specialize in cosmetic repairs to leather, vinyl, fabric, wood, laminate, tile, stone, and many other surfaces. Work is done on-site in customers’ homes, showrooms, and model spaces, with most issues resolved in a single visit and minimal disruption. We help warranty providers, manufacturers, retailers, and service-plan companies close claims faster, reduce replacement costs, and turn potential complaints into positive experiences.

Furniture and upholstery that still looks “new”

We restore the visible surfaces of sofas, recliners, sectionals, dining chairs, and other furniture when they develop scuffs, scratches, small cuts, worn spots, discolouration, or minor stains. Leather, vinyl, and many fabrics can often be repaired, recoloured, or blended so the damage is no longer noticeable. Your customer keeps the piece they chose, the set stays complete, and you honour your warranty without the cost and hassle of replacing an entire item.

Bath, kitchen, and hard surfaces repaired in place

We restore bathtubs, showers, surrounds, sinks, vanities, countertops, tile, and other hard surfaces when they chip, crack, scratch, or arrive with cosmetic defects. Rather than tearing out fixtures or shipping new product, we repair the damaged area on-site and blend it into the surrounding finish. Installations stay in place, surfaces look the way they were intended to, and you protect your margins while keeping the customer’s project on track.

Showrooms and customer homes that stay clean and professional

We repair the visible damage that happens during delivery, installation, and everyday use: scuffed hardwood or laminate, marked baseboards and trim, scratched doors, chipped display pieces, and worn high-touch surfaces. By restoring these surfaces where they are—on the showroom floor or in the customer’s home—you maintain a polished environment and resolve “collateral damage” issues without sending multiple vendors. The result is a smoother claims experience, less disruption for your customer, and a stronger impression of your brand.

How it works

Step 1

You or your claims team share the product information, description of the surface damage, and customer contact details. Photos, model numbers, and purchase dates help us confirm what can be repaired, but we can often start from a simple description. For ongoing partners, we can work from your existing claim forms and processes so it feels seamless for your team.

Step 2

A local New Creations technician contacts the customer or showroom directly, books a convenient time, and arrives prepared to work. Repairs are done in-home or on-site, using protective coverings and clean working practices to respect the space. We carefully match colour, texture, and sheen so the repaired area blends with the original surface and presents as a “like new” finish.

Step 3

After the visit, we can provide brief notes and photos confirming what was repaired and how the issue was resolved. From the customer’s perspective, the process is simple and handled professionally under your brand. From your perspective, the claim is closed quickly, with far less cost and complexity than replacement.

Built for long-term warranty partnerships

Whether you manage a national protection plan, supply products through dealers, or handle warranty for a single brand, New Creations can support you at scale. We can assist with isolated claims, regional programs, or structured partnerships with agreed service areas, pricing, and response expectations. Our goal is straightforward: restore the surfaces your customers see and touch, protect your relationship with them, and make warranty repairs easier and more cost-effective for your team.

One partner for many surface types

Instead of managing separate vendors for furniture finishes, hard surfaces, and fixtures, you can route a wide range of cosmetic surface issues to a single repair partner. In many cases, a technician can address multiple items and materials during the same visit, simplifying claim handling and reducing repeat trips.

Repairs that protect margins and reduce returns

Every replacement cuts into warranty reserves and profit. By restoring damaged surfaces in place, you avoid return shipping, re-delivery, and write-offs associated with scrapping product. Customers still get a result that looks right and feels cared for, while you retain more value from each sale.

A customer experience that reflects well on your brand

When we show up, we represent you. Our technicians are trained to communicate clearly, arrive on time, work neatly, and leave the area clean. That professional, respectful approach turns what could have been a frustrating warranty claim into a resolved issue and a customer who feels confident recommending your brand.

What they say about us

Clients praise our seamless repairs, quick turnarounds, and friendly, tidy service – see why great businesses recommend us.

“New Creations is a reliable company we have come to depend on in times of need. We are always impressed with their completed handiwork.”

Ed Dyck

ServiceMaster of Fraser Valley

“Always a pleasure to deal with New Creations. They offer a great service. Looking forward to working on projects with them in the future.”

Ryan Dovey

Townline Developments

“Best in the business! On-time, professional, and great at what they do. I am very particular in my needs, and they always deliver.”

Ann White

Annie's RVs

“Our industry often struggles with how to address small but visible damages to surfaces and furniture in client homes. About 5 years ago I was introduced to Larry from New Creations. I was impressed with the brochure but admit to taking a wait-and-see approach. The high-quality results he has been able to deliver in performing repairs to furniture and household surfaces in our clients homes have been amazing. It is not an exaggeration to say that he has saved our company and our industry tens of thousands of dollars in replacement costs because of his processes and his attention to detail. We are proud to have New Creations working in people’s homes on our behalf. Thank you!”

Scott Williams

BELFOR

“Repairing the chip saved the costs of pulling the glass, removing and installing a new sill along with having to reseal the glass and the inconvenience to the customer of being without a shower for 24hours.

I contacted Dave yesterday afternoon, and he was on site today. Showed up on time, finished the job no issues. I would recommend using his services.”

Dave van der Vinne

Woodhouse Group

“Seamless repairs, prompt service, and fair pricing.”

Ben Ramsay

Meridian RV

“We use New Creations for any and all Millwork repairs we have happened either from install error to trade damage. The work they do is fantastic, and they always hit our extremely tight deadlines which is important as you never plan to have damage. All of our clients have been extremely impressed with their professionalism and ability to make mistakes disappear.”

Mark Collet

Mercroft Construction Ltd.

Quality, Always

Our goal is to make your possessions look – and feel – brand new again. We have the skills and tools to make it happen, and we won’t rest until you’re happy with the finished product!

FAQs

How do you do the repairs?

For most repairs, we use highly compatible fillers and adhesives to structurally do the repair. We then duplicate or mimic the original texture and color.

How long do repairs take?

Repairs times can vary from a few minutes to several hours. Please contact us for a quote based on your specific project.

How long do the repairs last?

Durability depends on various factors, such as the condition of the materials being repaired, exposure to the elements, and friction. Each situation is unique and should be discussed with a technician prior to repair.

Is your repair process environmentally friendly?

Our repairs stop thousands of pounds of plastic, vinyl, cloth, carpet, leather, etc. from needlessly sitting in landfills. This keeps our earth cleaner and safer. Our coatings are applied with low pressure and meet or beat environmental regulations.

Any benefit to using New Creations instead of DIY?

We offer professional, quality repairs with the best products. We are often called to redo “Do it yourself” repairs, which end up costing more and potentially destroying the material.

Do we have to bring our repairs to you?

New Creations offers mobile repair service to your home or business. Most repairs can be done on-site.

Warranty & Repair Service

A warranty partner that makes you look good

Furniture and upholstery that still looks “new”

Bath, kitchen, and hard surfaces repaired in place