Surface repairs that help settle claims efficiently.

We restore damage to tubs, countertops, cabinets, floors, doors, and walls so policyholders are satisfied, claims close faster, and costs stay under control.

Your partner in reducing claim costs and delighting policyholders.

Insurance claims are all about balancing customer satisfaction and cost control. Our mobile technicians restore cosmetic damage to tubs, countertops, cabinets, floors, doors, and walls, eliminating the need for costly replacements and long timelines. By repairing on‑site, we help you close claims faster, deliver a positive experience to policyholders, and maintain trust in your brand. We work directly with claimants to schedule repairs at their convenience, handle everything from minor scratches to more extensive surface damage, and leave homes looking pre‑loss, which reduces supplemental claims and call‑backs.

Homes restored without extensive replacement

We restore tubs, showers, countertops, vanities, cabinets, and sinks when they’re chipped, cracked, or stained. Instead of tearing out fixtures and seeking approvals for replacements, we repair the damage on‑site so policyholders can get their home back to normal quickly.

Furniture and fixtures that regain their value

We restore the visible surfaces of tables, chairs, cabinets, vanities, and other furniture when they show scratches, dents, chips, or stains. Instead of replacing entire items or ordering new casegoods, we repair and recolour the damaged areas so policyholders keep the pieces they love and your payouts stay under control.

Interior finishes that look pre-loss

We repair walls, doors, trim, baseboards, and flooring that suffer scratches, dents, gouges, or stains. By restoring the damaged surfaces and blending them back into the surrounding material, we return rooms to their pre-loss appearance and help you settle claims without resorting to full replacements.

How it works

Step 1

Provide the policyholder’s contact information and photos or descriptions of the surface damage. We review the claim to confirm repair suitability and scope.

Step 2

Our local technician contacts the policyholder, sets a convenient appointment, and repairs the damaged surfaces on-site with minimal disruption.

Step 3

We supply confirmation and optional before‑and‑after photos so you can close the file quickly, knowing the policyholder is satisfied.

Partnering with New Creations offers several advantages for insurance professionals

Working with New Creations helps insurance professionals reduce claim payouts, improve policyholder satisfaction, and speed up settlement times through efficient on-site surface repairs.

Reduced claim payouts

By repairing damaged surfaces instead of replacing entire tubs, countertops, cabinets, doors, or floors, you lower the material and labour costs associated with each claim. That helps protect your loss ratios and reserves.

Satisfied policyholders

Restoring the appearance of policyholders’ homes and possessions leaves them feeling cared for. A well-handled surface repair demonstrates your commitment to service, reduces complaints and escalations, and reinforces trust in your brand.

Fast settlement times

Our on-site service and efficient scheduling mean repairs are completed quickly. With documentation provided, you can close files faster and free up adjusters to handle other claims.

What they say about us

Clients praise our seamless repairs, quick turnarounds, and friendly, tidy service – see why great businesses recommend us.

“New Creations is a reliable company we have come to depend on in times of need. We are always impressed with their completed handiwork.”

Ed Dyck

ServiceMaster of Fraser Valley

“Always a pleasure to deal with New Creations. They offer a great service. Looking forward to working on projects with them in the future.”

Ryan Dovey

Townline Developments

“Best in the business! On-time, professional, and great at what they do. I am very particular in my needs, and they always deliver.”

Ann White

Annie's RVs

“Our industry often struggles with how to address small but visible damages to surfaces and furniture in client homes. About 5 years ago I was introduced to Larry from New Creations. I was impressed with the brochure but admit to taking a wait-and-see approach. The high-quality results he has been able to deliver in performing repairs to furniture and household surfaces in our clients homes have been amazing. It is not an exaggeration to say that he has saved our company and our industry tens of thousands of dollars in replacement costs because of his processes and his attention to detail. We are proud to have New Creations working in people’s homes on our behalf. Thank you!”

Scott Williams

BELFOR

“Repairing the chip saved the costs of pulling the glass, removing and installing a new sill along with having to reseal the glass and the inconvenience to the customer of being without a shower for 24hours.

I contacted Dave yesterday afternoon, and he was on site today. Showed up on time, finished the job no issues. I would recommend using his services.”

Dave van der Vinne

Woodhouse Group

“Seamless repairs, prompt service, and fair pricing.”

Ben Ramsay

Meridian RV

“We use New Creations for any and all Millwork repairs we have happened either from install error to trade damage. The work they do is fantastic, and they always hit our extremely tight deadlines which is important as you never plan to have damage. All of our clients have been extremely impressed with their professionalism and ability to make mistakes disappear.”

Mark Collet

Mercroft Construction Ltd.

Quality, Always

Our goal is to make your possessions look – and feel – brand new again. We have the skills and tools to make it happen, and we won’t rest until you’re happy with the finished product!

FAQs

How do you do the repairs?

For most repairs, we use highly compatible fillers and adhesives to structurally do the repair. We then duplicate or mimic the original texture and color.

How long do repairs take?

Repairs times can vary from a few minutes to several hours. Please contact us for a quote based on your specific project.

How long do the repairs last?

Durability depends on various factors, such as the condition of the materials being repaired, exposure to the elements, and friction. Each situation is unique and should be discussed with a technician prior to repair.

Is your repair process environmentally friendly?

Our repairs stop thousands of pounds of plastic, vinyl, cloth, carpet, leather, etc. from needlessly sitting in landfills. This keeps our earth cleaner and safer. Our coatings are applied with low pressure and meet or beat environmental regulations.

Any benefit to using New Creations instead of DIY?

We offer professional, quality repairs with the best products. We are often called to redo “Do it yourself” repairs, which end up costing more and potentially destroying the material.

Do we have to bring our repairs to you?

New Creations offers mobile repair service to your home or business. Most repairs can be done on-site.

Surface repairs that help settle claims efficiently.

Your partner in reducing claim costs and delighting policyholders.

Homes restored without extensive replacement