FAQs
Got questions about surface repair and accidental damage? You’re in the right place. If you don’t see your answer here, just describe the issue and your location and we’ll reply quickly with options and pricing.
- Services
What types of damage do you fix?
We handle everyday accidents like chips, cracks, scratches, stains, burns, dents, holes, swollen edges, loose trim, and broken corners. We also take on small-structure fixes such as split seams on countertops, damaged cabinet faces, and minor step/handrail damage. If you’re unsure, tell us what happened-there’s a good chance we can help.
Which surfaces and materials do you work on?
A lot. Common categories include countertops (quartz, solid surface, laminate), tubs & showers (acrylic, fiberglass, porcelain), sinks & tile, cabinets, doors & trim (wood, veneer, MDF), and flooring (LVP/LVT, laminate, hardwood planks). We service 100+ interior and exterior surfaces across homes, rentals, and commercial spaces.
Can you match color, pattern, and sheen?
Yes. We do on-site color matching and blend to surrounding sheen and texture so the repair looks natural. For patterned materials (stone looks, speckles, wood grain), we replicate the pattern and feather edges so it doesn’t draw the eye.
How do quotes and scheduling work?
Describe the issue and your location - that’s enough to start. Details like material and approximate size help us price faster. We provide clear, upfront pricing with bundle discounts for multiple items in one visit. Most standard repairs are booked within a few business days, with urgent slots when available.
- B2B Accounts
Do you offer rate cards and volume pricing?
Yes. We provide a standardized rate card for common surface repair and accidental damage tasks, with bundle pricing for multiple items in one visit and portfolio-wide discounts based on volume.
How does scheduling work for turnovers and punch lists?
We can set recurring service days, accept batch work orders, and provide priority booking for account clients-minimizing vendor trips and unit downtime across single or multi-site portfolios.
What compliance and documentation do you provide?
We supply COI, WCB/WSIB (or local equivalent), and safety compliance on request. Estimates include clear scope and options; completion reports include notes and line items. We can work within your vendor portal and follow site sign-in/out procedures.
How do billing and payments work for accounts?
We support PO/WO numbers, consolidated monthly invoicing, and net terms for approved clients. Payment methods include credit/debit and electronic transfer; tax is applied as required.
- Repair Processes
How do I start the process?
Describe the issue and your location - that’s enough to begin. We’ll reply with options and clear pricing, then book a time that works for you. Photos are optional but can help confirm material and scope.
How should I prepare for the visit?
Please clear the work area (about 6–8 ft), keep the surface dry, ensure good lighting and a power outlet, and secure pets. For apartments or job sites, share access/parking details in advance.
What happens during the appointment?
The tech confirms scope and price, protects nearby finishes, performs on-site color/texture matching, completes the repair, blends and finishes the area, then cleans up and walks you through the result.
How long will it take - and when can I use the area?
Many single-area repairs take 30–90 minutes; complex or multi-surface work can run 2–4 hours. Most items are light-use ready in a few hours; full cure typically 24–72 hours. Avoid abrasives and harsh chemicals; we’ll leave simple care tips.
- Franchising
What makes a New Creations franchise different?
A proven niche - surface repair and accidental damage across 100+ surfaces—low inventory, mobile service model, and strong B2B/B2C demand. You’re building a repeatable, high-margin service with national brand credibility.
What does it cost to get started?
Total initial investment varies by market and vehicle/equipment choices. Expect franchise fee, training, tools & materials, vehicle outfitting, and local launch marketing. We’ll share a detailed breakdown and ranges in our Franchise Disclosure Document (FDD).
What training and support do I receive?
You’ll get hands-on technical training, business operations playbooks, marketing toolkits, lead-gen support, and ongoing coaching. We also provide preferred supplier pricing and access to a network of experienced owners.
Do I need prior trade experience?
Not required. We look for owner-operators or growth-minded managers with customer focus, attention to detail, and basic business skills. Our training covers the technical work; your job is to build relationships and run the business.
- Service Booking
How do I book a visit?
Describe the issue and your location via our form, call, or email. If you know the material and approximate size of the damage, include that - it helps us price and confirm a time faster.
When are appointments available?
We offer flexible weekday scheduling with limited after-hours slots on request. We’ll propose the first available options for your area and lock in a time that works for you.
Can I combine multiple items in one booking?
Yes. List every area you want fixed in the same request. We’ll bundle the work into one visit when possible and apply multi-item pricing.
What’s your reschedule/cancellation policy?
Please give 24 hours’ notice to reschedule or cancel. Late changes or missed appointments may incur a fee; weather and access issues are assessed case-by-case.
Didn’t find your answer?
Didn’t find your answer? Describe the issue (surface, material, and damage size) and your location – plus any timing constraints – and we’ll reply quickly with options, clear pricing, and the earliest booking times. Photos are optional; they simply help us confirm materials. We handle homes, rentals, commercial spaces, and insured accidental damage.